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How does Front Desk pricing work?

Learn how Auntybnb’s Front Desk subscription is billed and what’s included in the monthly price.

Kaelen avatar
Written by Kaelen
Updated over 2 weeks ago

Front Desk is a flat monthly subscription with no surprises.

One price, full support.
Front Desk covers every guest message, across every day of the week. No caps, no hidden charges.


Here’s how pricing works and what it includes:


✅ Simple subscription

  • You pay a flat monthly fee per listing for 24/7 guest messaging and support

  • There are no per-message charges, hourly rates, or hidden fees

  • Pricing is transparent and billed automatically each month


💬 What’s included in the price?

  • Full guest communication from check-in to checkout

  • Custom digital guidebook setup

  • Escalation handling for issues like access problems or guest complaints

  • Most issues are resolved by us before involving you

  • Coordination support for things like contractor visits, deliveries, or scheduling access for services

  • Unlimited support across all bookings for that listing


💸 Promotional offers

If you signed up with a discount, it will be automatically applied at the start of your subscription.


📒 Invoicing and payments

Front Desk is billed monthly via Stripe. You can manage your card, view your invoices, or update details in your customer portal.

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