Getting started with Front Desk is simple, and we’ll guide you the whole way.
Here’s how the setup process works once you sign up.
✅ Step 1: Sign up online
Choose the Front Desk service at auntybnb.com/hello and complete your sign-up.
You’ll receive a confirmation email and be redirected to our onboarding form.
✅ Step 2: Fill in the onboarding form
This form collects everything we need to support your listing and keep your guests informed. It helps us build your digital guidebook and manage guest communication smoothly.
We’ll ask for:
Airbnb listing URL
Property access details (e.g. smart lock, lockbox, keypad, key pickup instructions)
iCal link (to follow booking activity, if provided)
Emergency contact info (for tradespeople, property managers, or building access)
Guest communication preferences (key escalation rules, how hands-on or hands-off you want to be)
Wifi details, appliance quirks, and local recommendations
We review everything to make sure it's clear before going live.
✅ Step 3: Add Aunty as a co-host
We’ll send you the email to use when adding us.
Just add Aunty as a co-host on Airbnb so we can access guest messages directly.
✅ Step 4: We review and confirm
Once access is granted and your form is complete, our team will confirm that everything is in place and send a welcome message to your inbox.
✅ Step 5: You're live
That’s it. From this point on, Aunty takes care of guest support with 24/7 messaging for each booking, from pre-arrival to checkout.