Most Auntybnb cleans are straightforward. If your property needs extra time or effort, we’ll flag it and explain why.
💡 When extra charges may apply:
Property is especially dirty or has rubbish left throughout
Party evidence, food mess, or damage
Strong smells, heavy pet hair, or smoking indoors
Property requires partial reset or deep re-cleaning
Guest overstayed or refused to vacate on time
We’ll always notify you first.
You’ll never be surprised by an extra charge. We’ll explain the situation and send photos before billing anything additional.
✅ What happens if this occurs?
Our cleaner will document the issue with photos
We’ll notify you before applying any charges
The extra time will be billed on top of your regular clean and shown on your invoice
If the condition is extreme, we recommend a beyond deep clean ↗ instead
These charges help us pay our cleaners fairly and keep your standards consistent. If you have any questions, just message us through the chat.