If a guest damages something during their stay, Aunty can help you handle it.
Whether itâs reported by the guest or noticed after checkout, weâll help you understand what happened and take the right next steps.
đ How we find out
Guests may message us directly to report damage
Cleaners or your team may flag something after checkout
You might spot an issue through the post-clean report
đŹ What Aunty does
Weâll collect details, photos, and any guest messages
If needed, we can message the guest to clarify or confirm what happened
Youâll get a full summary so you can decide whether to escalate
𧞠Filing a claim
If you want to request compensation:
You can use Airbnbâs Resolution Centre to file a claim
Weâll help you gather the details and walk you through the steps
For major issues, Airbnbâs Host Damage Protection may apply
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Guest damage can happen, and weâre here to help.
Aunty can manage the guest communication and help you document everything for Airbnb.